Refund policy

Returns

Because our granola is a fresh, perishable food, we cannot accept returns or exchanges, and all sales are final. For everyone's safety, we cannot restock or resell food once it has left our control, so please do not mail anything back to us.

Refunds and Issues

We want you to love your granola. If your order arrives damaged or defective, or if you receive the wrong item, email us at hello@madsgranola.com within 14 days of delivery with your order number and a photo of the item's condition. We handle these case by case and will happily send a replacement or issue a refund for any error on our end. Approved refunds go back to your original payment method and may take a few business days to appear, depending on your bank. And if the granola just is not for you, reach out anyway. We would rather make it right than leave you disappointed.

Subscriptions

You can skip, change, or cancel your subscription anytime before your next order processes, using the link in your order confirmation email. See our Cancellation Policy for details. If a subscription order arrives with a problem, the same coverage above applies.